GENERAL
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Use the sizing chart on each product page to find your best fit.
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We accept all major payment methods - including Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, and Afterpay.
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Yes - all payments are processed through secure, encrypted gateways. We never store your credit card details.
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Yes. All our products are covered under Australian Consumer Law, which means you're entitled to a repair, replacement, or refund if your item is faulty or not as described.
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Email us at customerservice@courtsidemelbourne.com with your order number, photos, and a brief description. We’ll assess the issue and guide you through the next steps.
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No, you can check out as a guest. However, creating an account lets you track orders, save your details, and view your order history.
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Absolutely. All our products are sourced directly from authorised distributors or brands. No fakes, no grey market.
SHIPPING & RETURNS
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We ship Australia-wide. International shipping is not currently available.
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- Standard: $12.50 for orders under $200 (free over $200)
- Express: $20 flat rate
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- Standard: 2–5 business days (metro areas)
- Express: 1–2 business days (metro areas)
- WA & Perth: allow an extra 1–3 business days.
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Yes - you’ll receive tracking details by email once your order ships.
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No, we can’t change addresses once an order is placed. Please double-check your details at checkout.
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If incorrect shipping details are provided, we cannot offer refunds or replacements. Please ensure your information is accurate.
HOOP CITY
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Hoop City is Australia's leading basketball training facility, offering world-class coaching, technology, and development programs for athletes of all ages and skill levels. Founded in 2020, it’s now home to four locations across Victoria - including right here at CourtSide Melbourne.
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Anyone who loves basketball - whether you're just getting started or chasing pro dreams. We offer training for kids, teens, adults, and elite athletes, all in a fun and supportive environment.
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Hoop City U is Australia’s #1 basketball development program - and the only NBL-accredited program in the country. It’s designed to help players build elite-level skills, with a structured pathway guided by expert coaches.
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Yes - we offer both casual court bookings and structured programs. Bookings can be made via the Hoop City website.
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Yes - our holiday camps and term programs are hugely popular. They're designed for all levels and sell out fast, so keep an eye out for registration announcements.
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Definitely. We host action-packed, basketball-themed parties for kids, including coaching, games, and exclusive court access. Contact us on info@courtsidemelbourne.com for available dates and packages.
CONTACT US
Questions about your order, shipping, returns, or anything else? Hit us up - we’ve got you
