GENERAL
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Use the sizing chart on each product page to find your best fit.
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We accept all major payment methods - including Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, and Afterpay.
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Yes - all payments are processed through secure, encrypted gateways. We never store your credit card details.
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Yes. All our products are covered under Australian Consumer Law, which means you're entitled to a repair, replacement, or refund if your item is faulty or not as described.
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Email us at customerservice@courtsidemelbourne.com with your order number, photos, and a brief description. We’ll assess the issue and guide you through the next steps.
Please click here to view our full returns policy. -
No, you can check out as a guest. However, creating an account lets you track orders, save your details, and view your order history.
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Absolutely. All our products are sourced directly from authorised distributors or brands. No fakes, no grey market.
SHIPPING & RETURNS
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We ship Australia-wide. International shipping is not currently available.
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- Standard: $12.50 for orders under $200 (free over $200)
- Express: $20 flat rate
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- Standard: 2–5 business days (metro areas)
- Express: 1–2 business days (metro areas)
- WA & Perth: allow an extra 1–3 business days.
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Yes - you’ll receive tracking details by email once your order ships.
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No, we can’t change addresses once an order is placed. Please always double-check your details at checkout.
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If incorrect shipping details are provided, we cannot offer refunds or replacements. Please ensure your information is accurate.
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Yes, you can return online purchases in-store. Please bring your order confirmation email, clearly showing your order number.
Please click here to view our full returns policy. -
Yes, we offer Click & Collect at our Port Melbourne store. Simply select 'Store Pickup' at checkout.
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Yes, we accept returns within 30 days of purchase for items that are the wrong size or don’t suit you. Items must be in original condition with all tags and packaging. Shoe boxes must be placed inside outer packaging for protection and remain in original condition.
Please click here to view our full returns policy.
GIFT CARDS
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Gift cards can be purchased online or in store. Online purchases are sent via email, while physical cards are available at our retail locations.
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Yes. All gift cards can be redeemed both online and in store.
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Yes. Gift cards are valid for 3 years from the date of activation.
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Gift cards are single use and cannot be reloaded.
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Gift cards are non-refundable and cannot be exchanged for cash (except where required by law).
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Please treat your gift card like cash. Lost or stolen cards cannot be replaced.
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Yes, multiple gift cards can be used towards a single transaction.
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Any remaining balance will stay on your card until it expires.
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For in-store purchases, you can check your balance at checkout. For online gift cards, simply use the link provided in the email containing your gift card code.
HOOP CITY
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Hoop City is Australia's leading basketball training facility, offering world-class coaching, technology, and development programs for athletes of all ages and skill levels. Founded in 2020, it’s now home to four locations across Victoria - including right here at CourtSide Melbourne.
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Anyone who loves basketball - whether you're just getting started or chasing pro dreams. We offer training for kids, teens, adults, and elite athletes, all in a fun and supportive environment.
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Hoop City U is Australia’s #1 basketball development program - and the only NBL-accredited program in the country. It’s designed to help players build elite-level skills, with a structured pathway guided by expert coaches.
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Yes - we offer both casual court bookings and structured programs. Bookings can be made via the Hoop City website.
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Yes - our holiday camps and term programs are hugely popular. They're designed for all levels and sell out fast, so keep an eye out for registration announcements.
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Definitely. We host action-packed, basketball-themed parties for kids, including coaching, games, and exclusive court access. Contact us on info@courtsidemelbourne.com for available dates and packages.
CONTACT US
Questions about your order, shipping, returns, or anything else? Hit us up - we’ve got you
