Return Period

Enjoy a 30-day return window on all eligible purchases, giving you plenty of time to make sure your item is right for you. Items must be returned in accordance with our return conditions to be accepted.

Return Conditions

To be eligible for a return, items must be:

• Unused, unworn, and undamaged.
• Accompanied by all original tags and labels, which must remain attached.
• In their original packaging.

⚠️ Important Note for Footwear: The original shoe box is considered part of the product. Please place the shoe box inside a separate shipping box or outer mailer to protect it during transit. Returns with a missing, damaged, or taped shoe box will not be accepted in full.

Returns that do not meet these conditions may be rejected or subject to a partial credit at our discretion.

Change of Mind

If you change your mind about your purchase, we offer a refund to your original method of payment, provided the return conditions above are met. Refunds are processed back to the same payment method used at checkout and may take several business days to appear, depending on your bank or payment provider.

Easiest Way to Return

For all returns, you can either return in-store or use our Australia Post Returns Portal for a quick and convenient process:

Start a Return Here →

Exclusions

The following items are not eligible for return unless they have a quality issue:

• Gift cards
• Sale or clearance items marked “Final Sale”

Items Not Meeting Expectations

In accordance with the Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product:

• Has a manufacturing fault or quality defect
• Arrives damaged
• Is significantly different from the description or sample provided
• Does not perform as we described or agreed, and the problem cannot be fixed easily

Where the issue is major, you may choose between a refund or replacement. For minor issues, we will repair the item or offer a replacement or refund at our discretion.

Proof of purchase (e.g. receipt, order confirmation) is required for all returns.

For assistance or to report product issues, please contact us at customerservice@courtsidemelbourne.com. We’re here to help!